SHIPPING & RETURNS

ALL PRODUCTS ARE MADE-TO-ORDER so please allow up to 7 days for initial processing.  Shipping times for U.S. addresses will be 7 to 10 days; and overseas addresses will be 10 to 20 days depending on the your proximity to our manufacturing facilities.  If you have a question about the shipping origin, please contact us prior to placing your order.  Shipping costs are calculated and checkout

Please return your item(s) to us within 14 days after finding the fault, and remember to get in touch before returning.  Return Authorization is required prior to returning an item (s) and securing a refund.

Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

We believe in our products so much that we offer a 30 day No-Hassle refund policy. If you're unhappy about your purchase, contact us for a Return Authorization, ship the product back in new and wearable condition and we'll refund your money immediately. Shoes should only have been worn on carpeted surfaces and the soles be unworn and unscratched.  The cost of shipping will be deducted from the value of your order.

You can email us at info@thathoodyshop.com to receive return authorization and proper mailing instructions. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.