Refund policy

Shipping times for U.S. addresses will be 7 to 10 days; and overseas addresses will be 10 to 20 days depending on the your proximity to our manufacturing facilities.  Products ship from the U.S., Mexico, Canada and Europe depending on availability of materials and the location of the end-user. If you have a question about the shipping origin, please contact us prior to placing your order.  Shipping costs are listed for each item on their respective product page under the 'Shipping' tab.

Please return your item(s) to us within 14 days after finding the fault.  You MUST contact us before initiating a return and in order to qualify for a refund.  Return Authorization is required prior to returning an item (s).

Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

We believe in our products so much that we offer a 30 day No-Hassle refund policy. If you're unhappy about your purchase, send us the product back in new and wearable condition and we'll refund your money immediately. Shoes should only have been worn on carpeted surfaces and the soles be unworn and unscratched.  The cost of shipping will be deducted from the value of your order including when free shipping was offered.

You MUST email us at info@thathoodyshop.com to receive return authorization and proper mailing instructions. We are not liable for products shipped without prior consent and cannot, therefore, guarantee receipt of your item (s) nor that a refund will be processed back to your original form of payment.